Tel: +27 11 804 1727 | Cell: +27 84 541 6053 | Email: info@starbase.co.za

Your partner in headsets for over 25 years

In light of the valuable support rendered to us by Starbase over the last few years, I have no hesitation in tendering my strongest recommendation to any prospective client who...

I should like to express our sincere appreciation to Starbase Telecoms for matching our needs, together with the great ability, energy and passion displayed by your staff- Joe Malatji, Galileo

"I have no hesitation in recommending Starbase to any company"- Carl Craemer - ArrowTel

"I value their recommendations when selecting headsets and their advice that is given freely in the maintenance and upkeep of the products"- Laurette Inglis - MRP Customer Service

"The level of integrity demonstrated by the Starbase staff is rare indeed nowadays" - Danie Vermaak, ISDX Product Manager - Dimension Data

"It was a pleasure to know that we could leave everything in the hands of Starbase Telecoms. From day 1 everything was handled so professionally." - A. Greeff - Manager...

Frequently asked questions

General questions

What are Starbase Telecom's hours of operation?

Monday to Thursday 8:00 – 17:00
Friday 8:00-16:00

What is Starbase Telecom’s contact information?

Tel: 011 804 1727
Fax: 011 804 4284
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
www.starbase.co.za

How do I obtain Technical Support?

Call 011 804 1727 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for technical assistance.

General headset questions

What is the difference between monaural and binaural?

Monaural (1) headsets refer to headsets covering one ear, whereas binaural (2) refers to headsets covering both ears.

What are the different wearing styles available?

Over-the-head (monaural or binaural) – This is a headband style of headset that covers either one ear or both.

Behind-the-head – This is a neckband type style

Over-the-ear – Headsets that have earloops or earhooks to hold them in place.

Convertible – These headsets offer a choice of wearing styles. Often being the over-the-head and over-the-ear styles

What is a noise-cancelling microphone?

This type of microphone reduces the transmission of background noise. When using a noise-cancelling headset, the user must place the microphone two fingers from the side of the mouth and talk directly into the microphone, so that their voice does not become part of the ambient background noise and disappear.

Are there different connector plugs for headsets?

Headsets generally use 2.5mm (Cell phone plug) plugs, 3.5mm (soundcard plug) or Modular plugs (RJ9). There are other types of plugs that are used. Please confirm compatibility with Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. )

What is a QD?

The QD (quick disconnect) sits inbetween the straight cable of the headset (top half cable) and the curly cord of the headset (bottom cable). This allows the user to disconnect their headset from an active call and then reconnect, without dropping the call. This allows for mobility.

What is the difference between a headset and handset port?

The handset port refers to the socket into which the handset is plugged into. The headset port is the socket that the headset will plug into. Usually there is visual indication on the telephone instrument indicating where the headset and handset should plug into. They are denoted by a handset or a headset design. It is important to note that not all telephone instruments have headset ports or sockets.

What is transmit and receive?

Transmit (or TX) refers to the volume of your voice and the headset’s microphone. It is what the person on the other end of the line hears. Receive (or RX) is the volume at which you hear the persons voice. Increasing the receive volume, only affects what you hear.

My headset is connected to my phone's RJ9 headset port, but I have no audio, or people cannot hear me.

Check to see that you have the right bottom cord for your model of phone.
Some desk phones have different wiring configurations, even though the headset port may be the same.

How do I know what products will work with my telephone system?

Please contact us on 011 804 1727, This email address is being protected from spambots. You need JavaScript enabled to view it. or via our website www.starbase.co.za

What is the date code?

The date code of your headset shows the date of manufacture, and is used to establish your warranty period.

VXI headset questions

Can VXi products be used with other manufacturers’ equipment (e.g. amplifiers)?

Yes. VXi products have the ability to connect with both Plantronics® and GN Netcom®/Jabra® equipment, as well as their own. The "V", "P" or "G" designations indicate which manufacturer's equipment the VXi product can connect to. When ordering a headset to connect to a Plantronics or Jabra bottom cable, please specify, so that the correct headset is despatched.

What is the "DC" for on DC headsets?

This refers to a headset that has a microphone which transmits at a level that is approximately 6 to 8 dB louder than a “Standard” Headset. So if you are using a “DC” headset your voice goes out to the person on the other end with greater volume and clarity.

How do I find the right compatibility settings for my Everon amplifier?

If you do not get a clear dial tone in your headset with the default settings, try the following steps:

Activate a dial tone as normal. Adjust the receive volume by listening to the dial tone and testing all of these settings to see which one sounds the best:

i.) A-1, A-2, A-3, A-4

ii.) B-1, B-2, B-3, B-4

I need replacement accessories for my headset, where can I get them?

Consumables (ear cushions, microphone covers) can be bought through Starbase Telecoms or your service provider.

I forgot my User ID on the BlueParrot MySay application

Your User ID should be your email address.

I forgot my password for the BlueParrot MySay application

A password reset can be requested from the login screen in the application. An email will be sent to you with a web link to reset your password. Once reset, you will be able to log back in.

Cordless headset questions

DECT

DECT stands for "Digitally Enhanced Cordless Telephony", which is a type of wireless technology used in certain Plantronics headsets such as the CS540

CS (Cordless System)

CS stands for "cordless system." Cordless systems come with both a CA (cordless amplifier) and a headset.

Base

Base refers to your headset's charging station or amplifier.

VXi Cordless headset questions

Can I use the V150 at home?
Yes. The V150 is designed to be used with analogue (typically found in homes and small offices), digital and VoIP phone systems (typically used in professional offices and enterprise settings).

Can I answer a call with the V150 when I am not at my desk?

Yes. There are various VEHS Electronic Hook Switch solutions offered for use with the V150, or you can use the L50 lifter Please confirm compatibility with Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. )

Can the V150 be used on a phone without using a VEHS or the L50 handset lifter?

Yes. But you may not be able to answer calls when not at your desk.

I am hearing my voice echo in my V150 earpiece, what do I need to do to get rid of the echo?

This may be due to the incorrect compatibility setting on your base station being used, or it could be excessive sidetone. First verify the phone compatibility is set to the correct letter, then try lowering the transmit (microphone) volume on the right side of the base. Adjusting call volume settings on the desk phone may also help.

How long can I use the V150 headset before I need to charge it?

Before you use the V150 for the first time, you should charge the unit for at least 6 hours. With a full charge, the V150 has up to 10 hours of continuous talk time and up to 120 hours of standby time. When the headset is not in use, recharge the headset by returning it to the base station. There are both visual and audio indicators when the battery is getting low.

  • Low battery charge:
  • 1 short beep every 15 seconds
  • Flashes every 20 seconds

After the headset’s initial charge, it will take approximately three hours to recharge the headset fully.

I am using the L50 lifter with my V150, and cannot get dial tone.

Make sure the base station is set to Mode 2 (Lifter Mode) and the L50 lifter plunger is completely releasing the phone's hookswitch.

Can I charge a second headset on a V150 base station that I’m already using a headset on?

Yes.

Can I register/pair more than one headset to a V150 base station?

Yes. You can pair up to two headsets to a single base station. You must register each new headset with the base station before use.

Note - you must de-register a headset from its original base station before you can register it to a different base station. To help identify the headsets, the first registered headset (primary user) has a blue ON/OFF light. The second registered headset (secondary user) has an orange ON/OFF light. On unregistered headsets, half of the ON/OFF light is blue and the other half is orange.

I have two headsets registered to my V150 base station. Can the primary or secondary headset user drop in and out of a call without disconnecting it?

Yes.  As long as one of the two headsets is ON and part of the active call, the call will not end. The call will only end when both primary and secondary headset users press the headset OFF button, or the party on the opposite end of the call hangs up.

How do I register/pair a headset to the base station?

The V150 supports up to two wireless headsets registered to one base station. The original headset is registered and paired at the factory. However if you wish to add a second headset, you must register/pair it with the V150 base station before use.

  1. Make sure that the battery is properly installed.
  2. Place the headset into the base station and charge it for at least five minutes.
  3. Remove the headset from the base station.
  4. Press and hold the PAIR button until the MUTE indicator turns ON (about four seconds). Release the PAIR button.
  5. Return the headset to the base station until registration is complete (about 30 seconds). The MUTE indicator will turn OFF.
  6. To verify that registration is successful, press the headset ON/OFF button and dial as you normally would.
  7. If registration is not successful, the headset ON/OFF button will be flashing twice, every 5 seconds.
  8. Repeat the above process. If still not successful, remove the headset from the base station and reset the system by pressing ON/OFF on the headset. Unplug power from the base station, wait 15 seconds, and plug the power back in.

How do I de-register my V150 headset from a base station?

You must de-register a headset from its original base station before you can register it to a different base station. To do this, press and hold the PAIR button (at least 10 seconds) until the MUTE indicator turns ON and starts to flash. Release the PAIR button. While the MUTE indicator is still flashing, immediately press and release the PAIR button again. If de-registration was successful, the MUTE indicator is OFF and the headset ON/OFF button flashes 2 times, every 5 seconds. If the de-registration process was not successful, repeat the process. If still not successful, remove headset from the base station and reset system by pressing ON/OFF on the headset. Unplug power from the base station, wait 15 seconds, and plug power back in. During the de-registering process of the second headset, the first headset may also become de-registered. If this happens, re-register the first headset to the base station again.

Can I count on always getting the full 300+ foot range from my V150 system?

Wireless range is determined largely by the environment where it is being used. The best range will be achieved in an environment where there are not many walls or obstacles to interfere with the signal, such as in an open-concept office space.

How many V150 units can be used in a single area?

You can use 50+ units in a typical office environment (3,000 sq. ft.). The number of units will largely depend upon the number of people using their headsets at any one time and the configuration of the office where the headsets are being used. The more space that there is between each V150 will increase the number of headsets that can be used. In addition, if the V150 is being used in an environment where most users are not typically on the phone at the same time, this will increase the number of units that can be used in a single area.

USB headset questions

PerSono Software

Plantronics Persono software is a freely available for download. Several versions are available:

PerSono

Software enhancement for use with DSP headsets
Provides tone control of headset audio

PerSonoPro

Software enhancement for use with DA60
Provides tone control of headset audio
Gives administrator option to disable headset mute and volume controls

PerSonoCall Enterprise Edition

Software enhancement for use with compatible soft phones
CS50-USB, 510-USB
Provides call answer/end control

PerSonoCall Consumer Edition

Software enhancement for use with .Audio 910 & Skype only
Provides call answer/end control

USB

USB stands for "Universal Serial Bus", and refers to a common port on computers. Some mobile phones also use USB or "mini-USB" connections to transfer data.

Dongle

Dongle is a term for "adapter." It generally refers to a Bluetooth adapter that plugs into your computer's USB port and gives you additional Bluetooth profiles and support.

DSP (Digital Signal Processing)

In Plantronics products, DSP refers to computer headsets that connect via the USB port rather than the computer's sound card.

Control Panel

Control Panel is part of the Windows operating system. Going into the "Sound and Audio Devices" section of the Control Panel allows you to change the settings for your computer's sound devices. Control Panel's location varies, but it can often be reached by going to Start>Settings>Control Panel.

My headset is connected to the USB port on my computer, but I do not hear any audio.

Make sure that your headset is selected as the default device in your computer sound settings for both playback and recording. You may also need to select it in any software you want to use it with.

I am trying to listen to music, but it is coming out of another source instead of the headset.

Make sure that you have selected the headset as the default device for playback as well as communications.

People cannot hear me, but I can hear them.

Make sure that the headset is selected as the default device in both the playback and recording options in your computer's sound settings.

My headset is connected to the USB port on my desk phone, but I do not hear any audio.

Your phone may not support a USB headset. If it does, and you still do not hear any audio, the USB port may need to be configured to enable headset use. Contact your PABX service provider.

VXi USB headset questions

I have a UC ProSet LUX. The LED on the end of the microphone boom is not lighting up.

The UC ProSet LUX is designed to Microsoft® OCS/Lync® standards. The presence LEDs should light up if you are using Microsoft Lync. The headset needs to be selected as the default device in both the computer audio settings and the Lync software. Other communications software may require VXi Connect™ software to be installed to enable the LEDs. Please contact Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. ) for this software.

I am unable to answer or end a call with the call button on the cord fob (UC ProSet LUX, Envoy UC, X200)

If you are not using Microsoft® OCS or Lync®, call controls need additional software installed to enable them. Please contact Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. ) for this software.

I have a Windows 7 PC, and am having audio problems when I use USB headsets

These may be caused by the operating system. First, make sure that your Windows 7 computer has Service Pack 1 installed. If you are still experiencing problems, install one or more of the following updates, in order:

  1. General USB driver update fix
  2. Handle leak occurs in the Audiodg.exe process in Windows 7
  3. Audio stops intermittently
  4. Description of the cumulative update package for Lync 2010: October 2012
  5. "Device has not been installed correctly" or "Device unplugged" error message when you connect a USB hub to a computer that is running Windows 7

About Us

Starbase Telecoms (est. 1989) is the longest established telephone headset supplier in South Africa.

We have seen the industry develop and have lead the way in adapting and diversifying as our electronic world has changed shape.

Our commitment to high-grade customer service along with our well-managed repair centre, ensures that we are well placed to provide you with all your headset requirements, advice, training and after-sales service.

More about us

Testimonials

In light of the valuable support rendered to us by Starbase over the last few years, I have no hesitation in tendering my strongest recommendation to any prospective client who...

I should like to express our sincere appreciation to Starbase Telecoms for matching our needs, together with the great ability, energy and passion displayed by your staff- Joe Malatji, Galileo

"I have no hesitation in recommending Starbase to any company"- Carl Craemer - ArrowTel

"I value their recommendations when selecting headsets and their advice that is given freely in the maintenance and upkeep of the products"- Laurette Inglis - MRP Customer Service

"The level of integrity demonstrated by the Starbase staff is rare indeed nowadays" - Danie Vermaak, ISDX Product Manager - Dimension Data

"It was a pleasure to know that we could leave everything in the hands of Starbase Telecoms. From day 1 everything was handled so professionally." - A. Greeff - Manager...

Contact Details

Tel: +27 11 804 1727
Cell: +27 84 541 6053
Fax: +27 11 804 4284

OFFICE HOURS

Mon-Thurs: 08:00 - 17:00
Fridays: 08:00 - 16:00

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