Tel: +27 11 804 1727 | Cell: +27 84 541 6053 | Email: info@starbase.co.za

Your partner in headsets for over 25 years

In light of the valuable support rendered to us by Starbase over the last few years, I have no hesitation in tendering my strongest recommendation to any prospective client who...

I should like to express our sincere appreciation to Starbase Telecoms for matching our needs, together with the great ability, energy and passion displayed by your staff- Joe Malatji, Galileo

"I have no hesitation in recommending Starbase to any company"- Carl Craemer - ArrowTel

"I value their recommendations when selecting headsets and their advice that is given freely in the maintenance and upkeep of the products"- Laurette Inglis - MRP Customer Service

"The level of integrity demonstrated by the Starbase staff is rare indeed nowadays" - Danie Vermaak, ISDX Product Manager - Dimension Data

"It was a pleasure to know that we could leave everything in the hands of Starbase Telecoms. From day 1 everything was handled so professionally." - A. Greeff - Manager...

Bluetooth questions

General VXI Bluetooth FAQs

How do I know if your headset will work with my phone?

Our Bluetooth headsets are designed to, and meet the Bluetooth standard. If your phone is relatively recent and has Bluetooth capability, it should work with our headsets.

What version of Bluetooth does my headset use?

B350-XT: Bluetooth 4.0; VoxStar: Bluetooth 2.1+EDR; Xpressway II: Bluetooth 2.1+EDR; Xpress: Bluetooth 2.1+EDR

My phone says it has Bluetooth version 4.0. Do I need a headset that has the same version of Bluetooth?

No. Bluetooth is a backwards-compatible standard, which means that the Bluetooth version in the controlling device (cell phone) should be as high as, or higher than the Bluetooth version in the headset for it to function as expected.

Can I use my headset with my computer or tablet?

Yes. If you have an Android or Apple tablet and it supports Bluetooth, your headset should work with it. Pairing is similar to an Android or Apple cell phone. For computers (Windows or Mac OS), VXi has a USB Bluetooth adapter, the BT2, that is specifically designed to connect your headset with your computer. If your computer has built-in Bluetooth, or you already have an adapter from another manufacturer, the headset may work, but you may need to make sure the adapter drivers are up to date. This can often be helped by installing the WIDCOMM software from Broadcom. This is not required if you have the BT2 Adapter.

Can I disable the voice prompts on my headset?

No.

I have lost my receipt, how can I tell if my headset is still under warranty?

Bluetooth headsets have a one year warranty from the date of purchase. If no receipt is available, we can verify the warranty using the date code and serial number on the unit.

I don't see an answer that relates to my question/issue, what do I do?

Contact Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. )

BT

Abbreviation for Bluetooth.

Bluetooth Technology

Bluetooth™ is a wireless technology using short-range radio links that eliminates the cables and wires that currently connect most computing and communications devices.

A2DP (Advanced Audio Distribution Profile)

A2DP is a Bluetooth profile that transmits stereo sounds. Also referred to as the AV profile, it transfers a stereo audio stream (such as music) from an MP3 player to a headset or car radio. HFP (Hands Free Profile)

Pairing

Pairing refers to the establishing of a wireless connection between a headset and a phone. It is often used to describe the initial set up between a Bluetooth headset and phone.

VXI Bluetooth Pairing FAQs

Can I pair my headset with more than one phone?

Yes. VXI headsets can remember being paired with up to eight (8) different devices.

What is the pass code or PIN for pairing my headset?

If prompted during pairing, the pass code or PIN is "0000" (four zeroes)

What is the process to pair my headset?

The process differs between phones, but follows a similar sequence. Firstly, place the headset in pairing mode. Then tell the phone to search or add a new Bluetooth device. Once it finds your headset, you will need to select it on your phone, in order to tell the phone to pair with it. If the phone asks for a passcode, it will be "0000".  For phone-specific pairing information, contact your cell phone manufacturer.

How do I put my Xpressway into pairing mode?

Start with the headset turned off. Press and hold the MFB and do not let go until you hear the voice prompt "Discovering". You will hear the prompt "Power On" as it turns on, then "Discovering". Once in paring mode, the LEDs will be flashing blue very fast.

What is Multipoint Mode?

Multipoint Mode enables your headset to be paired with, and connected to, two devices at the same time. It will monitor them both, and automatically switch to the active device when a call is received. If you have a B350-XT, Multipoint Mode is enabled by default. You will need to enable MultiPoint Mode yourself if you have a VoxStar, Xpressway II, or Xpress headset.

How do I put my headset in multipoint mode? (Xpressway II)

Make sure any devices the headset is paired with are turned off or out of range. Turn the headset off, and then back on again. It should not be connected to anything. With the headset by your ear, press and then release all three buttons at the same time. If successful, you will hear a rising four note "fanfare" tone. Turn the headset off. When you restart your devices and then the headset, you should hear it connect to each device in turn.

How do I put my headset in proximity (pairing) mode (Xpressway II)?

Make sure the headset is powered on. Hold the MFB down, and quickly press the Volume Down button. You should hear the voice prompt "Discovering" and the LEDs will be flashing blue fast (VoxStar, Xpressway II, Xpress).

Is there an order that my devices will connect to my headset in multipoint mode?

When in multipoint mode, the device last seen by the headset will be the primary device.

How do I disable the multi-point mode on my headset?

To disable multipoint mode, first make sure any devices the headset is paired with are turned off or out of range. Turn the headset off, and then back on again. It should not be connected to anything. With the headset by your ear, press and hold all three buttons at the same time for 5-6 seconds. If successful, you will hear a descending four note "fanfare" tone. The headset will now be in single point mode, and only connect to one device at a time.

What is proximity pairing?

Proximity pairing enables the headset to find and pair with the closest "discoverable" phone. The headset is the device that initiates the pairing activity, rather than the phone.

My phone will not pair with my headset.

If the headset is in pairing mode, but the phone does not find it, please try the following suggestions:

  • Clear the headset’s pairing memory.
  • Disable wifi.
  • Remove all previous Bluetooth devices paired to your phone.
  • Turn off Bluetooth on your phone, and then turn Bluetooth back on.   
    This re-initializes the Bluetooth stack.
  • Perform a soft reset on your phone. Please check your phone's user manual on how to perform this. Soft reset is similar to rebooting a computer. This clears any memory corruption in smartphones.
  • If the issue persists, try to pair the headset using a different phone. This is to confirm that a different phone will find and pair with the headset.

How do I clear the pairing memory in my headset?

To clear the pairing memory, turn the headset on, then press and hold the Vol+ and Vol- buttons together for 6 - 10 seconds, until you hear two low tones in the receiver.

Bluetooth Use FAQs

How do I know if my headset is connected to my device?

If your headset is connected, the LED on the MFB should be flashing blue slowly. Also, most devices will usually display some sort of icon to show connection.

My headset has a slow flashing red LED, what does that mean?

A slow flashing red LED while the headset is connected to your phone indicates the battery is low and the headset should be charged. (You should also hear a low battery alert) Steady red flashing every second on the B350-XT indicates the headset is not connected to a device.

How do I turn off the lights on my headset?

To disable the lights, quickly press and release the Vol+ and Vol- buttons at the same time. Do not hold them in for more than a second, otherwise the headset may reset.

How do I reset my headset?

To reset the headset, plug it into the charger. This will force it to shut off and reset.

How do I know if I have a low battery on my headset?

If the battery is low, the MFB LED will slowly flash red or voice prompt "Battery Low" (B350-XT, VoxStar, Xpressway II, Xpress) will be heard in the receiver.

Can I use my headset when it is charging?

Yes, but if it is on when you plug it in, it will reset (shut off) and will need to be restarted.

Can I listen to music over the headset?

The B350-XT, VoxStar, Xpress, and Xpressway II all support the A2DP profile, which devices use to stream music.

I cannot hear anything in my headset

The VoxStar, Xpressway II and Xpress should all have a Power On/Off voice prompt when holding down the MFB button.

People cannot hear me on a call, but I can hear them

Try clearing the headset's Bluetooth memory and reset steps, then try to repair the headset to the phone. Contact Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. ) if the problem persists.

I cannot hear people on a call, but they can hear me

Restart your headset. The B350-XT, VoxStar, Xpressway II, and Xpress should all have a Power On/Off voice prompt when holding down the MFB button. If you hear no tones or voice prompts, contact Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. ).

I hear crackling or static in my headset.

This could be caused by a number of things, such as a poor cellular connection, radio frequency interference, low battery or a hardware issue. Contact Starbase Telecoms (This email address is being protected from spambots. You need JavaScript enabled to view it. ) should the problem persist.

VXI Bluetooth Accessories FAQs

I need replacement accessories for my headset, where can I get them?

Accessories are available from the your service provider where you purchased your headset.

Can I purchase a replacement battery for my headset?

The batteries in our headsets currently in production are not intended to be user replaceable. They all use lithium-ion type batteries, which are designed to have an extended service life of several years. If you think your headset is experiencing power related issues, it may be something other than the battery.

About Us

Starbase Telecoms (est. 1989) is the longest established telephone headset supplier in South Africa.

We have seen the industry develop and have lead the way in adapting and diversifying as our electronic world has changed shape.

Our commitment to high-grade customer service along with our well-managed repair centre, ensures that we are well placed to provide you with all your headset requirements, advice, training and after-sales service.

More about us

Testimonials

In light of the valuable support rendered to us by Starbase over the last few years, I have no hesitation in tendering my strongest recommendation to any prospective client who...

I should like to express our sincere appreciation to Starbase Telecoms for matching our needs, together with the great ability, energy and passion displayed by your staff- Joe Malatji, Galileo

"I have no hesitation in recommending Starbase to any company"- Carl Craemer - ArrowTel

"I value their recommendations when selecting headsets and their advice that is given freely in the maintenance and upkeep of the products"- Laurette Inglis - MRP Customer Service

"The level of integrity demonstrated by the Starbase staff is rare indeed nowadays" - Danie Vermaak, ISDX Product Manager - Dimension Data

"It was a pleasure to know that we could leave everything in the hands of Starbase Telecoms. From day 1 everything was handled so professionally." - A. Greeff - Manager...

Contact Details

Tel: +27 11 804 1727
Cell: +27 84 541 6053
Fax: +27 11 804 4284

OFFICE HOURS

Mon-Thurs: 08:00 - 17:00
Fridays: 08:00 - 16:00

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